What we do?
We offer a wide variety of services for customer service. Our work methodology enables us to provide customized solutions, help with design and development, implement new programs and set appropriate indicators to track productivity and your objectives fulfillment to guarantee yours and your customers’ satisfaction.
How can we help your business
Lead conversion
Each prospect is an opportunity to increase your sales.
Every agent will be committed for caring and assisting in a prompt manner, following up on each lead to set appointments and boosting sales.
Sales orders processing
Our team of agents will process personally assisted purchase orders from your consumers in a timely manner, speeding up the process to incentive the customers into completing the purchase and maximizing every ticket’s amount.
Insurance claims
We provide customer care for clients who need to clarify questions or have claims for their medical, auto, home insurance, etc. Making a customer feel understood will turn an upset customer into one that feels listened to and satisfied with the solution provided.
Technical support
We make sure that your customers’ technical support addresses any questions, issues, outages, etc. in a simple, process based, practical way.
Appointment set-up and confirmation
We know that efficiently managing your time is critical for increasing revenue. That’s why our agents will be focused on monitoring your appointments, from their generation and confirmation, to rescheduling in the most effective way.
Warranty claims
We collect all necessary information and guide customers through the warranty process to have them informed on every step until their product has been replaced or repaired.
Inbound calls
We answer the calls of your clients and provide specialized advice in a timely, warm manner that meets their needs.
Surveys
If you need to collect information from your customer, we can help with our telephone survey service, achieving a larger response rate than recorded or digital surveys since our agents have the adequate training to turn a “No time” into a valuable customer feedback.
SMS Support
We take customer service to the next level. With our SMS customer service, we can provide advice, clear up doubts and give support to your customers instantly.
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No matter the size of your company or program, we have the solution to your customer service needs.
Online chat
Nowadays, users are used to get what they need in one click, that’s why we offer customer service through a live chat from your website or portal, supporting your customers in real-time.
Social network support
Today, social networks are one of the most used and effective communication channels, which is why Hey There! provides support through them. Our agents are ready to provide customer service in all your social networks.
Online shopping support
When a customer goes into your online store, we will treat them as if they were physically in your store. Our agents will make their online visit a pleasant experience, providing advice and support to make their online purchase easier and faster.
Debt collection
Debts are an asset that our collection managers will help you recover from old accounts.
